Hosted Business Phone Services

Network Operations & Support

• An integrated NOC/Helpdesk utilizes shared tools and resources, managing  voice, data, and IT as a unified system.
• Customers enjoy a single point of contact for all support requests.
• A sole source of accountability, with a team responsible for root-cause analysis and resolution, eliminates the “finger-pointing” common to other providers

Service Delivery & Operations

• Ordering and Provisioning of all voice, data, and IT services are managed as joint projects.
• Service and billing turn-up is coordinated to minimize activation delays and costs related to overlapping services.
• Consolidated billing eliminates risks of “double-billing” and simplifies the customer’s vendor management process.
• True service-acceptance is ensured by certifying service as live only after all components are active and tested.

Reliability, Resiliency, & Redundancy

• TeleFlex core voice switching colocated with carrier access enables true On-Net performance.
• Designed for fault tolerance, TeleFlex has built-in disaster recovery plans customizable by customers in addition to our self repairing redundant core.
• Full visibility of end-to-end service (physical to application layers)