Customer Value.
The power of ‘Flex’ for
Hosted VOIP Services


Simplified PBX & Voice Service Management

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Disaster Recovery & Business Continuity

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Reliable Hosted Voice Services You Can Count On

Hosted Business Phone Services

Hosted Voice Business VOIP HoustonAverage peak utilization on business voice trunks is 35%-50%.

TeleFlex bills customers based on the average peak utilization, while maintaining the ability to burst (practically limited by bandwidth). Aggregate voice trunks across locations.  Simplify PBX & voice service management.  Added functionality & feature sets (DISA, secure call control, HD Conferencing, voice private network, a la carte call center features, remote extensions, softphones).  Disaster Recovery & Business Continuity. High availability hosted environment, Plug & Dial portability, alternate end-point routing (extensions to cell phones)

Network Operations & Support

  • An integrated NOC/Helpdesk utilizes shared tools and resources, managing  voice, data, and IT as a unified system.
  • Customers enjoy a single point of contact for all support requests.
  • A sole source of accountability, with a team responsible for root-cause analysis and resolution, eliminates the “finger-pointing” common to other providers

Service Delivery & Operations

  • Ordering and Provisioning of all voice, data, and IT services are managed as joint projects.
  • Service and billing turn-up is coordinated to minimize activation delays and costs related to overlapping services.
  • Consolidated billing eliminates risks of “double-billing” and simplifies the customer’s vendor management process.
  • True service-acceptance is ensured by certifying service as live only after all components are active and tested.

Reliability, Resiliency, & Redundancy

  • TeleFlex core voice switching colocated with carrier access enables true On-Net performance.
  • Designed for fault tolerance, TeleFlex has built-in disaster recovery plans customizable by customers in addition to our self repairing redundant core.
  • Full visibility of end-to-end service (physical to application layers)

Let us customize a solution for your voice & data needs.